Refund & Shipping Policy

REFUND, RETURN, AND CANCELLATION POLICY

 These terms and conditions apply to the customers who avail any of the services or buy any of the products offered by https://elles-secret.com/ through this website. Kindly read the Refund and Return policy carefully as by authorizing a payment or buying any cosmetic, beauty, herbal, or skincare product, you are liable for your action, and the website won't be held accountable for any loss whatsoever. “https://elles-secret.com/” reserves all the rights to amend these terms and conditions at any time without giving prior notice. The customer should acknowledge our refund/return policy before using the website.

 

REFUND POLICY

https://elles-secret.com/ acknowledges our visitors that In certain occurrences, we can refund your amount in the event that you didn't get what you have paid for, or like if we witness any packaging or bundling issue at our side.

We always give priority to our customer’s satisfaction and try to deliver the highest quality beauty products to all.

Note: you agree that once you complete a payment, you will not archive a legally binding document or a chargeback against us in any GDPR court.

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  • Refunds may take 30 days to proceed.
  • Kindly note that we won't be obligated for any deferrals in credit whatsoever to the Cardholder's Credit/Debit card’s record or accountholder's bank balance due to any reasons alluded to by the Payment Gateway or Cardholder's mindful bank at the time of refund via online payment gateway.
  • In order to be eligible for the refund, one or any of the conditions must meet: the conveyed item is harmed during transportation, defective item received, few tags or parts missing, or any cataclysmic event happened like downpour, earthquake and you can't receive the order.
  • Amid the refund, the customer will be responsible for the shipping charges of the returned product.

 

NO REFUND CONDITION

  • We won't consider a refund if you alter or modify the product.
  • The item was harmed or damaged due to wear and tear.
  • An email formally asks for a refund won't be considered. You should have proper proof of the purchase of service with us.
  • Without communicating about refund issues, Refund requests can't proceed.
  • Faulty products are returned in exchange for a higher-value product.

 

RETURN POLICY

We strive to provide the best to our customers, so you can return the item within three days from the date of receiving the order according to the following conditions:

  • If the received product does not match the requested product.
  • If the item received was damaged or had a defect in workmanship.
  • The item must be in excellent condition as it was at the time of receipt. Unopened and used goods cannot be returned, provided the original packaging and product card is present.
  • The need to show the receipt at the time of return.
  • The product return fee will be borne by the buyer.

Note: No return for products on sales.

SHIPPING POLICY

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses at different locations.

Domestic US Shipping Rates

Rate

Condition

Price($)

Expedited

0.3oz-2oz

$9

Standard

0.3oz-2oz

$5

Next Day Delivery

0.5oz-2oz

$12

Canada* Flat Standard Rate : $10. *Women's Vitality Vegan $19.

WORLDWIDE SHIPPING PLEASE REFER TO Non-US SHIPPING ZONES

AT CHECKOUT SELECT YOUR "Z" AS SHOWN BELOW;

Non-US Shipping Zones and Charges

Zone 19 (Z19): Canada, Italy, Austria, Romania and Poland ($19)

Zone 16(Z16): UK, Germany, France and Belgium ($16)

Zone 28(Z28): Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, United Arab Emirates and Egypt ($28)

FREE DOMESTIC SHIPPING TO ORDERS OVER $50

We offer flat rate ground shipping services. However, there are some locations we are unable to ship to. If you are from Alaska, Hawaii & Caribbean islands, feel free to contact us.

LOST/MISSING PACKAGES

elle's secret Beauty is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CANADA CUSTOMS 

Shipping to Canada : Any duties should be paid by Canada consumers(if applicable).
REST OF THE WORLD CUSTOMS : Any duties should be paid by consumers as per country (if applicable).

SHIPPING TIME

*Due to COVID-19 regulations, delivery times are delayed in some areas.
Please keep this in mind while ordering.


Shipping time varies by location. These are our estimates:
*Estimated Shipping Time:

United States: 2-4 Business days
Max delivery time: 10 business days.
*This doesn’t include our 2-3 day processing time. 

Canada & Rest of the World: Estimated 2-3 weeks by Standard International Shipping due to COVID 19 measures.

 

*** STANDARD WORLDWIDE SHIPPING***

elle's secret Beauty by AI Cosmeceuticals LLC
2055 Limestone Rd, STE 200-C , Wilmington, DE 19808
For any inquiries, please send us email: info@elles-secet.com