FAQ

https://elles-secret.com/

1) How can I contact your customer service team? 

For customer service inquiries only, please contact hello@elles-secet.com

 

2) I emailed your customer service team. When will I receive a response? 

Our customer service team aims to respond to all e-mails within 24 hours.

 

3) How long will shipping take? 

All orders are dispatched within 24 hours from our warehouses after receiving the order and Shipped via DHL, USPS & FEDEX.

Shipping estimates are as below

USA: 2 to 8 Business days.

Canada & Rest of the World- Estimated 2-3 weeks by Standard International Shipping due to COVID 19 measures.

Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

 

4) Do you offer Returns and Refunds? 

Please check our Product Return and Refund Policy to learn more. 

 

5) What if I receive a damaged product? 

Please contact info@elles-secet.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

 

6) Will customs and taxes be included in the product price? 

Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details. We don't collect taxes. Our Prices are Tax included.

 

7) Do you offer discounts and promotions? 

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers. Keep an eye on our website for mega sales!

 

8) Why hasn't my tracking status been updated? 

Don’t fret! Your tracking status may take 24 hrs to update from pre-shipment status. Follow track your order.

 

9) Is it possible to change or cancel an order? 

Please contact our team immediately if you need to change or cancel your order but unfortunately, we cannot make any changes or cancel your order after it has left our warehouse. Please check our Product Return and Refund Policy to learn more.

 

10)  What payment gateways do you provide? 

MasterCard, Visa, PayPal, Apple Pay, Amex, etc. 

Our Commitment is 100% Customer Satisfaction. We Are Because You Are.

elle's secret Beauty by AI Cosmeceuticals LLC | 2055 Limestone Road  STE 200C | Wilmington | DE 19808